HANI's CV
HANI OSMAN
Executive Operations & Business Development Leader | Hospitality, Retail & Trading
Profile summary
Strategic Executive Operations and Business Development Leader with 8 years shaping hospitality, retail, and trading outcomes across the GCC, Lebanon, Syria, Spain, Romania, and the United States. Multilingual in English, Arabic, and Spanish, known for driving commercial operations, multi-unit restaurant management, international procurement, and P&L optimization. Committed to delivering operational excellence and sustainable business growth through cross-cultural team leadership and strategic supply chain execution.
Career highlights
Trading Operations and Procurement: Directed cross-border trading operations and international procurement strategy across 15 overseas suppliers, negotiating terms that reduced landed costs by 12 percent.
Distribution Network Expansion: Expanded the distribution network from 5 to 55 active points of sale and partners across the regional corridor within the first 6 months, growing market reach by 20 percent.
Logistics and Cost Management: Navigated complex cross-border logistics and customs requirements while maintaining 98 percent on-time delivery and reducing overall operating costs by 15 percent within the first year.
Restaurant Operations and P&L: Directed all aspects of restaurant operations for a high-volume location, managing full P&L accountability and leading a team of 100 employees.
Key skills
Professional experience
Directed cross-border trading operations encompassing procurement, import logistics, distribution networks, and financial performance across regional markets. Managed international supplier relationships and business expansion initiatives while overseeing supply chain execution.
- Led international procurement strategy across 15 overseas suppliers, negotiating terms that reduced landed costs by 12% while maintaining supply continuity.
- Expanded distribution network from 5 to 55 active points of sale and partners across the regional corridor, growing market reach by 20%.
- Built and managed strategic supplier relationships, securing extended payment terms with key vendors to improve cash flow and working capital.
- Navigated complex cross-border logistics, customs, and regulatory requirements, maintaining 98% on-time delivery despite market volatility.
- Drove operational efficiency across procurement, warehousing, and distribution, reducing overall operating costs by 15%.
Managed commercial operations and business development across multiple store locations, directing procurement, pricing, merchandising, inventory planning, and supplier negotiations for a luxury retail concept.
- Sourced premium international fashion brands, luxury apparel, and limited-edition footwear through direct supplier negotiations.
- Conducted market analysis and competitor benchmarking to establish profitable pricing strategies.
- Designed merchandising plans and visual presentation standards for retail spaces.
- Directed all aspects of restaurant operations for a high-volume location, leading a team of 100+ employees with full accountability for P&L, budgeting, labor management, inventory control, food quality, and compliance with Darden's operational standards.
- Managed full P&L including sales, labor, food cost, controllable expenses, and profitability; oversaw inventory, purchasing, and cost controls to minimize waste and maximize profitability.
- Recruited, coached, and developed management and hourly team members, building a strong leadership pipeline and a positive team culture focused on accountability and continuous improvement.
- Monitored KPIs and implemented action plans to improve sales, productivity, guest satisfaction, and operational performance; developed staffing plans and optimized labor scheduling.
- Ensured compliance with food safety, sanitation, health, and company policies, and collaborated with regional leadership to execute business initiatives.
- Recognized as the #1 Restaurant Manager in Florida for outstanding guest engagement, customer satisfaction, and operational performance.
Directed daily food and beverage operations, administering staff scheduling, training programs, and guest relations workflows across the property.
- Coordinated events and managed reservations for musicians, celebrities, and artists while maintaining guest satisfaction.
- Conducted regular line checks for restaurants, labeling, production dates, and temperature logs to ensure compliance with sanitation standards.
- Organized and documented all food and beverage sales records, discounts, and complimentary guest meals.
- Directed the operational turnaround of the business, stabilizing annual losses and returning operations to break-even.
- Reduced costs by 7% through management of weekly inventory, par levels, and recipe updates.
Education
Languages
English · Professional
Arabic · Professional
Spanish · Professional